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Contact Us
If you have any queries regarding our products and services we are happy to help, simply contact our Customer Support Team.
Office Opening Hours
10:00 - 17:00 (GMT) Monday to Friday
Closed: Saturday, Sunday & UK Bank Holidays
Contact Details
Email: customerservices.uk@dufry.com
Telephone: +44 (0)1784 475509 (during office hours)
Postal Address: World Duty Free Group, Customer Support, 1215 Windsor Road, Egham, Surrey TW20 0AE UK
Feedback
If you would like to give us feedback about a recent visit to one of our stores, please click here to visit our Service Compass Survey and select "Enter as passenger".
Frequently Asked Questions
Many of the questions we get asked about our stores and services have been addressed within our FAQ section. If your query is not answered there, please feel free to get in touch.
Returns & Refunds
For more information on our Returns Offer, please see our Refunds & Returns page.
Download a Returns form.
Price Promise
Looking for more information on our Price Promise? Click here for more details.